Greenling's crazy-good customer support

Greenling is the local and organic food delivery service I use in Austin, Texas. ** company has ever impressed me more with their customer support.

They make every step easy: I can manage my orders online through their killer site, deliveries come right to my door, and everything is guaranteed. (My teammate Merissa uses Greenling too, and once live-chatted with a rep after receiving some apples that had gone soft—they apologized, refunded the charge on the spot and gave her 10 percent off her next order.) When I first became a customer, they checked in with me to make sure everything was going well. My delivery guy is always cheerful and asks whether there’s anything else they can do.

Greenling claims “We believe good relationships are the foundation for every successful service and we build them to last.” And they mean it! I’m housesitting for my friend Andy, and agreed to show his place to a couple potential tenants, Kristen and Jeff. They were really nice, and **ticed my Greenling box in the kitchen—turned out Jeff works for Greenling, and we launched into a conversation about persimmons. A couple days later, I got this email:

Hi Emily!

Thanks for taking the time to show Kristen and I Andy’s home the other day! We really appreciate it and are excited about living there!

Since you are such an awesome Greenling customer I wanted to pass along a coupon for you to use as well. The next time you check out use this coupon and you will get 25% off of your next order from us :)

Hope those persimmons were awesome!

Take care,*

Jeff Waltrip, Smoothie Operator

How cool is that? He got my email address from Andy so he could send me a coupon—and it was a killer email, at that. Smoothie Operator for the win!

What’s the last support experience that rocked your world?

http://feeds.feedburner.com/~ff/37si...?d=yIl2AUoC8zA http://feeds.feedburner.com/~ff/37si...?d=7Q72WNTAKBA
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