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City of Bowling Green uses new tool to remove language barriers

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BOWLING GREEN, Ky. – The city of Bowling Green is using new technology to help communicate better with the city’s diverse community.

City employees with city-issued cell phones now have access to a video chat language app called Language Line Insight Video Interpreting.

The app utilizes trained interpreters in more than 240 audio-only languages, as well as video interpreters in 36 languages, including American Sign Language.

“In about a 90 second connection time on average, you can get a live person there that speaks your language,” said Leyda Becker, the City of Bowling Green International Communities liaison.

Over the past year, some city employees have tested the app out, and after positive feedback, the city decided to make the app a permanent tool.

“Overwhelmingly, these individuals, these employees said that it was a great resource for them and that they could see utilizing this in the field to facilitate communication on a regular basis,” said Becker.

The city has been using language interpretation services over-the-phone for over a decade and say this app is expanding their reach.

The Warren County Public School system registered 89 different languages just in their schools.



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