Q: My Windows PC has recently stopped recognizing my iPhone. I have tried every USB port and changing cables. The message I get says the USB device is not recognized. How can I fix this problem?
A: I see this kind of error all the time with Windows. In most cases, a reboot of the PC will take care of it. If, however, a restart doesnâ€™t clear it up there is something else you can try.
Since your computer is not recognizing your iPhone it may be necessary to cause your computer to forget it entirely.
To do this, youâ€™ll need to uninstall your USB controllers. Donâ€™t worry, itâ€™s not as scary as it sounds.
Start by disconnecting anything connect to your USB ports with the exception of your mouse and keyboard.
Then open up the Device Manager, right click on Windows Logo and then on Device Manager.
Scroll down to Universal Serial Bus controllers and expand that section.
Now right click on each item in this section and then select uninstall.
Once you have uninstalled all of them, reboot the PC. Your computer will reinstall them automatically as it boots up.
Now try connecting your iPhone. Windows should detect it and reinstall the drivers.
Keep in mind that thereâ€™s a chance your mouse and keyboard will stop working when you uninstall. If this happens, just press the power button on the computer and force a shutdown and then restart.
This process has worked wonders for me with a problematic USB drive and a finicky iPad.
Q: I use Chrome and am trying to get it so that when I click an email link on a website it will open up Outlook so I can send a message. Can you tell me how to do this?
A: Itâ€™s pretty simple, but not necessarily intuitive, to make Outlook your default mail program on a Mac so bear with me.
The first thing you want to do is open the Mac Mail program. I know it doesnâ€™t seem logical, but humor me.
Once you open Mac Mail you can ignore or cancel any setup prompts.
Now click on the Mail menu and select Preferences and under the General tab you will see a section called Default email reader where you can choose the mail program you want to use when clicking on mail links.
Thatâ€™s all there is to it.