new Delhi: In order to deal with consumer complaints, a bill passed in the Lok Sabha on a sound basis on Tuesday to constitute the National Consumer Protection Authority (CCPA), a national level regulator.
During this time, the opposition raised objections to several of its provisions. To pass the Consumer Protection Bill, 2019, the Union Food and Public Distribution Minister, Ram Vilas Paswan, on behalf of the government, has given its side. They emphasized the need to bring a new law to strengthen consumer rights.
Paswan said that if the consumer is not satisfied with anything then this bill will clear the way to go to court. In the bill taking place in the Consumer Protection Act, 1986, there are a total of 109 blocks for setting up CCPA as a national level regulator.
The bill also has provisions for dealing with other issues, including class operations, product liability, misleading advertising, celebrity advertising liability. It will also help in the new age of e-commerce, direct selling and tele-marketing.
The CCPA Bill will deal with cases related to false or misleading advertisements with the violation of rights of consumers, unfair business practices, which are essential for the interests of public and consumers. According to the minister, the bill will have a check-up led by a director general, who will have the powers to seek and seize the search.
Meanwhile, some members of the ruling party including opposition Congress, Marxist Communist Party (CPI-M), AIMIM, TDP and NCP expressed concern over the bill and objected to its various provisions.
Congress member Shashi Tharoor said that the arbitration clause should not be allowed in the Consumer Forum because it limits the power of the forum to help the consumer. They said, 'The law should take precedence over the limited liability clause. The definition of services in the bill does not include free services. Tharoor said that for example, government hospitals offer free services but consumers are compensated for negligence.
BJP's Rajiv Pratap Rudy said that telephone companies cut off phone connections if bills are not paid. But if the calls are closed due to call drop, then no one can say that he will not pay because the department will cut the connection.
He said, 'Similarly, if electricity is not provided within 24 hours, then I have the privilege of not paying it. But that option is not available. We are not able to provide security in those areas where there is monopoly. '