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Mac Professional Cleaner – jj

Mac Professional Cleaner


You inadvertently installed adware. You do not need to download or install anything to fix it.

Navigate to the following folder, and post its contents in a screenshot.


To open that folder, copy the entire line above and paste it in the Finder’s Go menu > Go to Folder… field. Make it look like this:

Take a screenshot showing all that folder’s contents, and post it in a reply. To take a screenshot read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.

Usually, there is nothing in that folder so don’t be surprised to find it empty. The reason for starting with that folder is to eliminate other potential causes before proceeding with steps that will identify and eradicate whatever is affecting that Mac.

There will be additional instructions to follow and this is just the first step.

For a description of how this may have occurred, how to avoid it in the future, and for Apple’s recommended actions read How to install adware.

Review your Gatekeeper settings: OS X : About Gatekeeper – Apple Support. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.

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