As I was walking down the hallway at work, I overheard a co-worker telling another about something that happened to her earlier, “Apple Support called me about my Apple ID.”
Before I even rounded the corner, I blurted out, “Apple will never call you!”
She had her own suspicions, though, and she had already hung up on them.
The number on her caller ID was Apple’s actual number, but the caller was up to no good.
The call make her think, though, because she really had been having trouble with her iPhone.
She has a newer iPhone with Face ID. Her iPhone had recently stopped recognizing her face to unlock it, and she had an uneasy feeling that she’d been hacked.
This particular co-worker’s Instagram account had been taken over by someone who had changed the email associated with the account so she could no longer access the account.
This put her on alert for other situations, especially with her phone.
As we walked back to her office, I asked about the call.
She took out her phone, and the caller ID showed Apple’s support number. Spoofing an outgoing caller ID number is easy enough for hackers to do. With the right equipment, hackers can make their outgoing caller ID information show any number they like.
It is important to know that, unlike your bank, which may call to warn you about suspicious activity on your bank account or credit card, companies like Apple, Microsoft and Google simply never call you out of the blue.
If you get an email telling you of a problem with your Apple or Google account, be suspicious of any links in those messages. Take a minute and try to log into those services using your regular bookmarks, not the links in the message.
My advice for these situations is to never click on a link in an email, especially if you are being asked to give login and password information. Those links might take you to a webpage that looks real but is only there to harvest your credentials.
My co-worker was still able to get into her phone with the passcode, but Face ID was still not working. I made sure the sensor at the top of her phone’s screen was clean, but Face ID still failed.
The next step was to restart the phone, which we did.
After a reboot, she had to use the passcode to unlock the phone, but after that, her Face ID was working as it should.
You should learn how to reboot your phone, which is one of the easiest ways to fix many issues that might come up. If you don’t have the instructions that came with your phone, go to the manufacturer’s website or just do an internet search for your phone’s model name and the word “reboot.”
If something stops working on your phone, reboot it first. If the problem persists, search the internet with a short description of the problem, and you will likely find a fix.